Refund & Cancellation Policy

1. How billing works

FindMeRealty subscriptions are billed monthly and paid directly by GCash or bank transfer. You choose a plan on your Billing page, pay using the options shown there, and submit the payment reference number; once we verify and confirm it, the confirmation email we send is your receipt.

2. Cancelling your subscription

• You can cancel at any time — no notice period, no cancellation fee.
• To cancel: simply email support@findmerealty.ph from your account email and we will cancel it for you. Because payments are made manually, there is no automatic charge — a subscription also simply ends if you choose not to renew.
• After cancelling, your subscription stays active until the end of the period you already paid for. You will not be charged again.
• After access ends, your organization's data is retained as described in our Privacy Policy, and you may request an export or deletion at any time.

3. Refunds

14-day money-back guarantee on your first payment.

If FindMeRealty isn't right for you, email us within 14 days of your first subscription payment and we will refund it in full. You do not need to give a reason.

Cancelling part-way through a paid month

You keep full access until the end of the month you have already paid for, so the unused days are not refunded separately. For example: if you are billed on the 1st and cancel on the 10th, you can keep using FindMeRealty until the end of that month, and you will not be charged again — but the remaining days of that month are not refunded, because you still have them.

Renewals you didn't intend

If a subscription renewed and you had not used the account during that new period, tell us within 7 days of the charge and we will refund it and cancel the subscription.

How to request a refund

Email support@findmerealty.ph from your account email with the payment reference number from your confirmation email. We reply within 3–5 business days. Approved refunds are sent back to the GCash account or bank account the payment came from, typically within 5–10 business days.

We may decline a refund where an account shows fraudulent use, deliberate abuse of the service, or repeated refund requests across multiple accounts.

4. Billing mistakes

If you believe you were charged in error — duplicate charge, charge after cancellation, or wrong amount — contact us and we will investigate and correct genuine errors.

5. Who you are buying from

FindMeRealty is a software service operated from the Philippines. Payments are made directly to FindMeRealty by GCash or bank transfer, using the account details shown on your Billing page. The confirmation email we send after verifying your payment is your receipt.

For anything about your subscription, account, or a refund, contact us directly at support@findmerealty.ph.

6. Questions

Anything unclear? Visit our Support page or email support@findmerealty.ph.